Customer Satisfaction on Service Quality of B.B. Road Narayanganj Corporate Branch, Janata Bank Limited

Abstract

As a piece of Internship program for Business Graduate understudies, every one of the understudies needs an authoritative association. Being joined with Janata Bank Limited, This examination has been acknowledged to satisfy the entry level position reason. Amid a predetermined time of entry level position, the understudies are obligatory to set up a give an account of the association from where he has finished his temporary job. Bank is a monetary organization whose main aim is to earn profit through exchange of Money and credits instruments. To play out that work at the same time, the bank isolates its activity predominantly into three sections – General keeping money, Loan and advance and Foreign Exchange. Janata Bank Limited, a main business save money with 867 outlets deliberately situated in all the business territories all through Bangladesh. The theme of this Research is "Customers Satisfaction on Service Quality of B.B. Road Narayanganj Corporate Branch, Janata Bank ltd". This analysis attempted to comprehend the client satisfaction on various administration quality measurements while managing this branch. The Broad obejctive of the report is to think about the customer’s satisfaction of B.B. Road Narayanganj Corporate Branch. Furthermore, particular target of this answer to think about the clients' reliability, responsiveness, empathy, tangibles on administration nature of B.B. Road Narayanganj Corporate Branch. To analysis the consumer loyalties of administration nature of B.B. Road Narayanganj Corporate Branch. The analysis was directed dependent on both the essential and auxiliary wellsprings of data. The idea of the analysis is an illustrative research. Here taken a nitty gritty poll for this study. For directing this analysis add up to test estimate was 50. In this report utilized descriptive statistics. Here input the information into MS Excel and got the yield of those information.