Employee Job Satisfaction and Customer Satisfaction of Sonali Bank Ltd.

Abstract

This report is the consequence of my entry level position program kept running for as far back as three months put at the Sonali Bank Ltd., Lalmatia Branch. Sonali Bank Limited is one of the original banks. It has officially created notoriety among the clients. Accordingly, the branch needs to manage business and non-business customers. In this manner, the branch has all dimension of workers of the bank. Since my internship program was coordinated to comprehend the dimension of employment fulfillment and consumer loyalty. I needed to pick up the commonsense zone of obligations and of accountabilities of the worker so I could collaborate with them to survey their perspectives about and relations with the association. I attempted best to ask the staffs straightforwardly and in a roundabout way to accumulate my data. My assignment was intended to comprehend the dimension of occupation fulfillment of the representatives and Customer Relationship Management of the Sonali Bank Ltd. For preparing this report I utilized primary and secondary information. The goals of the report were comprehended dimension of occupation fulfillment of the representatives of the Sonali Bank Ltd., and how they oversee and give administration to their clients So, the exploration was intended to accomplish it. The past examinations on this issue for all intents and purposes and experimentally discovered that activity fulfillment to a great extent relies upon the quantity of interrelated parts. For example, working environment, pay, developing, unbiased advancement approaches, profession improvement opportunity, input from director, association with senior administration, adaptability to adjust among work and home and so on. The example for this examination was the present workers of Sonali Bank Ltd. Printed polls were disseminated among 20 respondents and every one of the surveys have been gathered and taken as the information for the investigation. The information has been dissected by MS Excel. In this investigation, a few outcomes were acceptable, which demonstrated that the things of polls are appropriates with this examination. Whole I have collected primary and secondary data from the workers and clients, we have decided the components that effect on their fulfillment level best. All things considered, we could make some suggestion to enhance the worker's activity fulfillment at the Sonali Bank Limited and how they may to enhance their consumer loyalty.