Abstract:
Front Office department in a hotel has been a key department. In the Hospitality Industry, front
office department has been regarded as the mirror or nerve Centre of the establishment. Guest
first contacts here to register his room which is called as check-in and also when he leaves the
hotel he has to settle his account in front desk which is called as check out. The efficiency and
professionalism of a front office executive represent a total hotel standard. So, in the
hospitalityworld, front office operation gets the highest value and honor.
I had been working at Ocean Paradise Hotel for 5 months and during this period of time, I have
learned a lot of practical things which I mention in this dissertation. Here I discuss all the major
issues of front office operation like reservation, registration, communication with another
department, different reports and in addition, at last, I tried to give a SWOT analysis on Ocean
ParadiseHotel
