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Service Excellence of Front Office Operations in Ocean Paradise Hotel, Cox’s Bazar

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dc.contributor.author Islam, Md.Nahidul
dc.date.accessioned 2019-07-28T04:26:56Z
dc.date.available 2019-07-28T04:26:56Z
dc.date.issued 2018-11-20
dc.identifier.uri http://hdl.handle.net/123456789/3116
dc.description.abstract Front Office department in a hotel has been a key department. In the Hospitality Industry, front office department has been regarded as the mirror or nerve Centre of the establishment. Guest first contacts here to register his room which is called as check-in and also when he leaves the hotel he has to settle his account in front desk which is called as check out. The efficiency and professionalism of a front office executive represent a total hotel standard. So, in the hospitalityworld, front office operation gets the highest value and honor. I had been working at Ocean Paradise Hotel for 5 months and during this period of time, I have learned a lot of practical things which I mention in this dissertation. Here I discuss all the major issues of front office operation like reservation, registration, communication with another department, different reports and in addition, at last, I tried to give a SWOT analysis on Ocean ParadiseHotel en_US
dc.language.iso en en_US
dc.publisher Daffodil International University en_US
dc.relation.ispartofseries ;P12555
dc.subject Hospitality Management en_US
dc.subject Hotel Service en_US
dc.subject Food and Beverage Service en_US
dc.title Service Excellence of Front Office Operations in Ocean Paradise Hotel, Cox’s Bazar en_US
dc.type Other en_US


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