Online Catering Management System

Abstract

This project is on “Catering Management System” developed for a catering and delivery service provider company called “Lunch BD”. Processes associated with their catering service always been a manual process which requires a lot of paperwork and could sometimes be a cumbersome and tiring task for the personnel in charge. The manual process sometimes can be time wasting, error prone, inefficient and a difficult task. In this particular situation there are times when requests and feedback's are received from customer regarding the service that has to go through phone conversion and the responsible staff must keep notes about them manually and fulfill accordingly. Sometimes, customers might be in vacation or not available. In such situation the delivered food is wasted and cause financial loss to the company. Also, some customer has personal preferences about the menu which is not easy to handle for them in daily basis. The aim of this project to considering all of these limitations and to facilitate the process of their service by developing a web application [1] that would allow both customers and the company engage in more productive activities. This application would provide a user interface for individual user to manage their account online that can be accessed from any devices including desktop computer, laptop, tablet, mobile phone. It would help them to keep in touch and stay synced with the latest information about the services even on the way as well as manage everything right from their smart phone or computer. Thus, this application would reduce/eliminate error experienced in manual works, save time, reduce cost as well as keep everything organized. At first, the requirements and scope of this project is analyzed, designed, implemented and then it’s tested in various stages and found to be work successfully.