Abstract:
This is mandatory program for every BBA program student and it happen three month long.
Practical training season is here. I Md. Redwanul Islam join with SIBL Dhamrai branch. This
practical program gives me some strong idea about activities and situation of the bank. My
research topic is very interesting and this is: “Customers Satisfaction on Service Quality of
Social Islami Bank Limited (SIBL) at Dhamrai Branch”.
My research sample is 70 only. Descriptive analysis that help me to complete the report. I
import some data on Microsoft Excel and find correct output. So, Microsoft Excel that
provide me perfect result and outputs. Microsoft Word also help me too much. For customers
satisfy, management use some technique, system and objective, like: To know about the
people reliability, responsiveness, tangibles, satisfaction about service quality of SIBL at
Dhamrai branch and to know about the customer empathy, recommendations on satisfaction
of SIBL at Dhamrai Branch.
Today, Islamic Banking is very attractive and popular. Customers or people like Islamic
banking very much. Even, Non-Muslim peoples like it too much. I see many Non-Muslim
customers at Dhamrai branch. They feel good about Islamic banking.
Many type loan, interest, commission, deposit is here. In below, there are some
recommendation that made by me. If those things apply, then people attract more about this
branch more. It must create very effective and positive image. It also create much more loyal
people or customers, who are gold customers for any business. Reduce limitation and proper
planning also help to grow more.
This report all about operation and service quality of SIBL. I give overall practical idea,
experience, finding in this report. This practical journey was very awesome and I believe this
period help me infinity about for my future journey.
