Abstract:
Soft skills are the most preferred skills used for service prerequisite. The main
objective of this study is to recognize the soft skills that influence employers’ hiring
decision for frontline employees of private commercial banks in Bangladesh. Data were
collected from 110 respondents who are working in the HR department of different banks
in Bangladesh. Factor analysis has been done to extract the soft skills influencing hiring
decision of frontline employees in the banking sector. The analysis reveals that
interactive skills, reliable &settlement skills, self-forwarding skills beyond collaboration,
evaluation and enthusiastic skills, task implementation skills out of adjustable nature and
moral skills beyond experience skills are the most important and desirable soft skills
influencing the hiring decision of frontline employees in the private commercial banking
sector of Bangladesh.
