Analyze the Customer Satisfaction and Management Perception of Grameenphone

Abstract

So as to furnish an understudy with employment introduction and a chance of the progress of hypothetical information into genuine experience, an entry level position is an absolute necessity. A superior harmony between hypothesis and practice can be increased through this program. The report is a blend of three months temporary position program with Grameenphone. The goal of this examination is to procure the learning about the client desire and the board impression of Grameenphone and to complete a hole investigation in the middle of client desire and the board observation for which the Gap Model of Service Quality has been utilized. Grameenphone is a quickly developing joint endeavor organization in the media transmission industry of Bangladesh. Thinking about the significance of consumer loyalty, this undertaking was intended to evaluate the fulfillment dimension of Grameenphone‟s endorsers and to do the Gap Analysis of Service Quality. Grameenphone has been effective to fabricate an unrivaled picture through its wide system inclusion. The main area, of this report incorporates a short outline of Grameenphone its vision, mission and qualities. It additionally gives the verifiable foundation of Grameenphone, and examines about the items and administrations that Gameenphone offers. In addition, a short outline of media transmission industry is given too, where the possession structure of Grameenphone is given. The second part, of this report portrays the activity obligations and duties performed amid my multi month temporary job program at Grameenphone. Thirdly, there is the task part that incorporates the target and technique of venture, alongside the degrees and impediment. The 5 holes of the administration show are talked about extremely well with the model and it is investigated with the assistance of the outcomes found through review and meeting. Toward the end, the conceivable explanation for the holes is given and couple of suggestions are given on how Grameenphone can limit the holes and can expand the supportability of their piece of the overall industry in the media transmission industry of Bangladesh.