Abstract:
The aim to design and develop this project “IVR application on banking system” is to
produce such a system that can make an easiest solution to provide banking customer
care services. This application helps in such a way that its only need give input to the
phone keypad to interact the system. To give input correctly in phone keypad customer
can get this services any time. Many people gathered to the bank to collect their
information like balance check, ATM card password change etc. To get this kind of
short information lot of time left in the big queue. Many people call customer care by
BTCL phone line but the line is maximum time busy and it takes many time. One by
one give information is very trouble to the bank service employees. It also very time
consuming. Mainly it is very painful to the user. In our system customer get their
problem solution by our IVR system. They have also opportunity to calling customer
care officer and there have many live agent to provide services. When one agent is busy
the call is transferred another agent so its time saving. Some people get information to
access internet but in our country everywhere internet speed is not good and it has high
cost. So it is not very user friendly to all kind of people. In our proposed system a user
can get his bank information services in anywhere at any time by dialing a specified
number given by the bank. When connection established then following the instruction
to press the keypad of his phone a user can easily get his bank information with very
low cost. This system also make efficiency to give bank service.