Abstract:
Standard Bank Ltd. is one of the private banks in Bangladesh. The principal business of Standard Bank Ltd. is trade financing, corporate banking, private banking and retail banking. Standard Bank Ltd., Savar offers a full range of general banking services to its customers.
This report contains five chapters. First chapter deals with Introduction, objective, scope, methodology and limitations of the report. The second chapter is the Organizational part of Standard Bank Ltd where I have tried to show an overview of Standard Bank Ltd. And its theoretical background, Mission, Vision, Operating Profit, Deposit growth, etc. Third chapter contains the learning part of the report; General banking activities and fourth chapter contains findings, recommendations, five chapter conclusion and Reference.
The report has been made by a careful review of published annual report, case study & discussion with responsible persons of Standard Bank Ltd. Who is engaged & connected with my related department. While working with general banking division in Standard Bank Ltd., I have tried to find out some problems. Standard Bank Ltd has lack of dynamic and prompt customer service, lack of Proper division of Labor and man power, lack of proper compilations & maintenance of File, shortage of availability of Machineries etc.
At last, I have tried to give some recommendations against the mentioned problems of general banking division such as renovation of customer service, ensure Proper Division of Labor and man power, ensure Proper compilations &Maintenance of Files, ensure availability of Machineries, ensure employee satisfaction etc.
I hope and believe, by implementing the mentioned recommendations Standard Bank Ltd. can reach the pick of its success.
