An Evaluation of the Customers’ Satisfaction of GrapView

Abstract

This study of the Internship report topic entitled “An Evaluation of Customer Satisfaction of GrapView”. The main objective of the study has been carried out of the GrapViews explain the customer’s satisfaction and identify the services of GrapView and also this study measures the customer’s satisfaction with GrapView. For the analysis, based on objectives this study used both primary and secondary data sources where some information collected by arranged an interview session with GrapView authority. Some information collected from senior marketing manager of GrapView. The study also collected information from Website of GrapView. At last for the analysis the study collated data through questionnaire survey. In the analysis, it was found that Grap View is one of the Startup Business. It's start their service from 2016. The study was conducted to identify the customer’s satisfaction level within the organization. This report was consistence of information about the report that had been assigned with which happened to be the customer satisfaction. Where the study gathered data from 50 Different customer’s of GrapView for the evaluation of the customer’s satisfaction. After analyzing the data, customers have received several complaints about the quality of the service, such as GrapView, are not satisfied with the wait time for the service, lack of good internet access in GrapView, customers are unable to communicate fully and via the internet. Not good enough. Considering the benefits offered by other digital designing in GrapView Bangladesh, customers have stated that GrapView is providing them with good facilities and services and they are satisfied with it. It was suggested to improve Internet access based on search and should be reduced during service waiting or delays. This report will help customers in GrapView.