Abstract:
The report is readied entitled "An Evaluation of the Services Quality of Janata Bank Limited,
Bhuapur Branch'' This report is demonstrating the Services Quality how they give administration
to their client. The targets of this report are to recognize an Evaluation of the Services Quality of
Janata Bank Limited, Bhuapur Branch. To distinguish the issue identified with the Services quality
of Janata Bank Limited and to make a proposal for taking care of the issue. The dominant part of
the investigation depends on essential information. In any case, some auxiliary information source
is utilized for foundation study.
In the analysis part, I collect data from a limited number of customers of Janata Bank, the research
here uses the RATER model for data analysis, the RATER models are completely reliability,
assurance, stability, empathy and responsiveness where study through 20 different types of study
data analysis. Question
Finally, after analysis, the study found that physical benefits, such as moderately appealing, do not
pay individual attention to bank customers, and not all employees have knowledge of services, but
the study tries to make some recommendations for identifying problems. It is for the banks to
improve their customers that banks should develop their physical facilities, create a better
environment for them and use modern equipment to increase customer satisfaction. In the end, the
survey might say, this report will help improve customer satisfaction of Janata Bank Limited.
