Borrowers’ Satisfaction at Grameen Bank

Abstract

The main reason behind this study is to know how much borrowers are satisfied with the services of Grameen Bank (Auk Para) branch. How this branch is contributing to members, for this reason they are satisfied. Members are satisfied on GB Auk Para branch which researcher understands by directly talk to with members. This study is based on the secondary & primary source of information. To collect primary data, it required to collect data by using a structured questionnaire from the total 30 (thirty) respondents of the GB. A likert scale questionnaire was used. After collection of data, some descriptive statistical tools like percentage, tabular and graphs presentation were used to present the findings. The main part of the study shown member’s demographic information. Their surrounding conditions. How they spending their life like Grameen Bank members are taking Basic loan for agriculture, vegetable farming, grocery store, and tea stall etc, Micro-Enterprise for small business, clothing store, cow farming, furniture store, house rent, stationary shop and housing loan for build house. The findings of the study demonstrate that the borrowers are quite satisfied with GB. They are trying to improve this side more in future and taking new era by using new technology.