Abstract:
This report was specially made to examine the “Evaluating the Customer Satisfaction at Jamuna
Bank Limited”,
Dhanmondi Branch, focusing on the customer satisfaction.
An attempt to familiarize service functions of Jamuna Bank Ltd. It is an aim to draw up strategic
and effective practices of all functions by identifying the strength and weaknesses of Jamuna
Bank Limited.
This report focuses three months working experience at Dhanmondi Branch ofJamuna Bank Ltd.
As a part of satisfying their objectives through their customer Jamuna Bank Ltd. offers the
following accounts: Current Deposits, Savings Bank Deposits, Fixed Deposits, Short Term
Deposits, Monthly Term Deposits, Any other deposits as may be approved/ advised by Head
Office.
Jamuna Bank Limited has a reputation as a partner for growth. Transparent and quick decision
making, efficient team of performance, satisfied customers, online banking, effective internal
control, diversification of investments etc. are the major strengths ofJBL
