Evaluating the Customer Satisfaction of Jamuna Bank Limited

Abstract

This report was specially made to examine the “Evaluating the Customer Satisfaction at Jamuna Bank Limited”, Dhanmondi Branch, focusing on the customer satisfaction. An attempt to familiarize service functions of Jamuna Bank Ltd. It is an aim to draw up strategic and effective practices of all functions by identifying the strength and weaknesses of Jamuna Bank Limited. This report focuses three months working experience at Dhanmondi Branch ofJamuna Bank Ltd. As a part of satisfying their objectives through their customer Jamuna Bank Ltd. offers the following accounts: Current Deposits, Savings Bank Deposits, Fixed Deposits, Short Term Deposits, Monthly Term Deposits, Any other deposits as may be approved/ advised by Head Office. Jamuna Bank Limited has a reputation as a partner for growth. Transparent and quick decision making, efficient team of performance, satisfied customers, online banking, effective internal control, diversification of investments etc. are the major strengths ofJBL