Abstract:
Doing Internship in financial institutions always gives best chance to HRM students to
apply their knowledge on practical field. Banks are the most important one in the
financial sector as they play a very eventual role for the economy.
Banking business mainly maintains flow of funds from depositors to investors. In doing
so, banks need to collect deposit from the depositors and then distribute those as loan to
the investors. Besides, banks provide assistance in international trade, money transfer,
collection and payment of utility and other bills, etc.
All of which are fully customer oriented. Therefore, commercial banks are treated as
service organizations and their business is largely dependent on the quality of services they
provide.
This report “General banking activities of Sonali bank Ltd” is the picture of quality
services provided by one of the well-known state owned public commercial bank of
Bangladesh ‘ Sonali Bank Limited’.
