Abstract:
This internship report is prepared for Masters of Business Administration which is required for
this program. After completing my internship program in marketing department of United
Commercial Bank, I have prepared my internship report with my knowledge and practical skill,
experience. This report prepared on “Customers’ Perceptions on the Foreign Exchange
operations of United Commercial Bank Limited”, and there have the marketing department
for improvement of their Foreign Exchange United Commercial Bank is one of the pioneer
financial company in Bangladesh, and this organization organize different types of research
team for increase their Foreign Exchange for getting better output. Respondents are quite happy
with the Foreign Exchange services of the bank.
Description:
In this competition era in the business there are no enough room for making error and efficiency
where production is playing a very significant part. For gaining advantage there are two things
needed which are passion and efficiency in everything which is the key to survive in business
and increase in growth. For doing trade, a proverb can be said that human can make differences
in the most effective way. Finance department plays a vital role in the financial corporation in
Bangladesh. In this study, I shared my knowledge and experiences after working with a
renowned financial company named United Commercial Bank, Narsingdi Branch. In my study,
the project that I worked for Marketing department. I have worked in the Marketing department
which is brand promotion as well as conduct with the customer to survey questioner for
customer satisfaction of UCBL Bank. I tried hard from my ability to find out the outcomes on
how improve customer satisfaction.
