Customers’ Satisfaction Level of Dutch Bangla Bank Limited

Abstract

Dutch-Bangla Bank Limited (DBBL) is one of the main business banks in Bangladesh. The banking business in Bangladesh is exceptionally focused and in the business banking area, the challenge is most elevated. To contend and make due in this aggressive world, every single bank offers a wide scope of items and administrations to pull in the clients. DBBL, Ashulia Branch is additionally giving different sorts of offices that a business bank offers like various types of records, ATM card offices, FDR and DPS administration, advances and advances, remote trade, settlement administration, storage administration, etc. to provide food the different client requests. DBBL is one of the most noteworthy corporate givers of Bangladesh and the most noteworthy patron in CSR exercises among the banks in Bangladesh. In this report, I have investigated to which degree clients are happy with the items and administrations of DBBL. As I am relegated to do my temporary job in the general banking segment so I concentrated on four critical branches of the DBBL general banking area on which I worked, those are ATM administration, store, in addition, to conspire (DPS), versatile banking and client care administration. To make the report useful and delegate, I have studied 30 clients of the DBBL Ashulia Branch. In view of their feeling, I translated the information and attempted to make sense of the real fulfillment level of clients of DBBL with respect to those particular offices. Subsequent to examining the information, I found, despite the fact that clients have a few objections against the administration nature of DBBL like ATM stalls issue, worker deficiency issue, the understanding issue about the guidance of versatile banking, long holding up in the line yet they are genuinely happy with the items and administration of DBBL. Considering the advantages gave by other business banks in Bangladesh, clients have expressed that DBBL is giving them great advantages and administrations additionally and they are very happy with it. As the example size is little so there may be some ailing in the data on the report yet at the same time, it might be the agent and useful one for additional investigation. This report likewise contains data about the association itself, items and administrations of the bank, my obligations and duties there as an assistant and my perception lastly a few suggestions that I gave in regard to the improvement of the administration quality to fulfill their important clients.