The Development of Online Shop Rating Platform Based on Consumer's Review

Abstract

Electronic commerce (e-commerce) is a way for large online networks such as the Internet to do business. The platform of e-commerce in Bangladesh is increasing day by day. Also, online shops are increasing similarly to the growth of e-commerce. An online shop needs to create an impact that can make them trusted and reliable to the consumer. There are some online shops that are trusted and reliable to their customers. In order to maintain better business, it is so much important to be trustful and reliable to your customer but there are some other online shops that don’t maintain these criteria. They cannot gain customer’s trust for their bad services. So, this creates a negative impact on the online shopping platform. This problem motivated us to find a solution. To solve this kind of problem we are creating a website where consumers can share their experience by providing reviews. The review will be about how was the experience with online shops where they have purchased products. With the help of the review, another consumer can learn about different shop’s behavior and services. This will be so much helpful for consumers to make a decision from where to purchase a product. This can make online shops to provide better service. Because obviously when they will see the negative reviews about their online shop, it will create a negative impact on their business. For this reason, this website can be a solution to this problem.