Customer Satisfaction of Service Quality: A study of Farhad Construction

Abstract

The internship report is on “Customer Satisfaction of Service Quality: A Study of Farhad construction”. The objective of the report is to analyze the Customer Satisfaction of this organization and to find out the satisfying factors of the customer. In this report includes the types of satisfaction which is provides to the customers, as well as find out the different strategy for increasing Customer Satisfaction. Construction industry is one of the most prominent industry in our country. Area of this industry is growing rapidly. If we consider about the Annual Development Projects (ADP) of 2019-2020 fiscal year it is TK 2,02,721 crore and it is increasing on an average 17% per year. More than 700 small industries are totally dependent on this industry. And some of the big construction project in our country is Padma Multipurpose Bridge, Padma Rail Line Project, Ruppur Nuclear Power Plant ,Matarbari Coal Power Plant , Sonadia Deep Sea Port , Kornofuli Under Water Tunnel , Metro Rail , Rampal Power Plant, Elevated Expressway, Flyovers and many others. And in private sectors annual investment is TK80000-90000 crore .No matter it is a developed or undeveloped country construction business is always highly profitable. That’s the reason the number of construction business is increasing in our country. Today Farhad Construction has earned the reputation of one of the leading construction firm of the country, capable to undertake any kind of civil, electrical & mechanical engineering projects which require specialized professional experience with requisite technical knowledge. Farhad Construction has the specialization and experience with required in house logistic facilities to undertake any kinds of traditional projects observing all types of procurement methods as preferred by the customers. The diversity of the projects completed has been very critical which has helped Farhad Construction to attain present success & status. Farhad Construction portfolio of projects includes all sectors of construction industry both in private & public sectors. Farhad Construction has so far successfully completed various multidiscipline projects numbering more than 900 (Nine Hundred) since its inception. These are very rare achievement in the history of construction industry of Bangladesh. Quality & efficiency is the vision & philosophy of this company. Farhad Construction follows international standard along with national standards prevailing in the country in all respect. Quality of works is ensured at every stage of works by professional Engineers & professionals and philanthropic endeavors.