Abstract:
This study is the result of my internship program ran for the past three months placed at the NCC
Bank Ltd, Dhakkin khan branch. The purpose of this study is to understand the level of Customer
satisfaction and for this reason, I had to gain the practical area of responsibilities of the
Customers. Customer satisfaction describes how content an individual is happy with his or her
service. The happier people are within their job, the more pleased they are said to be. The sample
for this study was the current employees of National Credit &Commerce Bank Ltd. Printed
questionnaires were distributed among many respondents and all the questionnaires have been
collected and taken as the data for the study. In this study, some results were satisfactory, which
proved that the items of questionnaires are appropriate for this study.
