Customer Satisfaction of National Credit & Commerce Bank Limited a Study on NCC Bank Dhakhin Kahn Branch

Abstract

This study is the result of my internship program ran for the past three months placed at the NCC Bank Ltd, Dhakkin khan branch. The purpose of this study is to understand the level of Customer satisfaction and for this reason, I had to gain the practical area of responsibilities of the Customers. Customer satisfaction describes how content an individual is happy with his or her service. The happier people are within their job, the more pleased they are said to be. The sample for this study was the current employees of National Credit &Commerce Bank Ltd. Printed questionnaires were distributed among many respondents and all the questionnaires have been collected and taken as the data for the study. In this study, some results were satisfactory, which proved that the items of questionnaires are appropriate for this study.