An Analysis on the Customer Relationship Management Practices of China-Bangla Ceramics Ltd.

Mia, MD Al Amin

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dc.contributor.author	Mia, MD Al Amin
dc.date.accessioned	2020-10-14T10:36:54Z
dc.date.available	2020-10-14T10:36:54Z
dc.date.issued	2019-12-10
dc.identifier.uri	http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/4714
dc.description	Ceramics are classified as inorganic and nonmetallic materials that are essential to our daily Lifestyle Ceramic and materials engineers are the people who design the processes in which these products can be made, create new types of ceramic products, and find different uses for ceramic products in everyday life. Ceramics are all around us. This category of materials includes things like tile, bricks, plates, glass, and toilets. There are now a number of Ceramic Industries in our country. RAK Ceramics Bangladesh Ltd. is the leading Ceramic industry of our country. They are the number one ceramic manufacturer in the world, China Bangla Ceramics a china Bangladesh joint venture company, was incorporated in Bangladesh on 26, November 2001 as a private limited company. It has started its commercial production on 26 November, 2001. Passed a resolution in extraordinary general meeting on 10 June 2008, certificate issued by Registrar of Joint Stock Companies dated 11 February, 2009 it’s converted into a public limited company. China Bangla Ceramics Ltd. Have BDT 4009 million global conglomerates in the ceramic industry. They have always strived to create the right ambience in our life with a perfect blend of technical finesse and aesthetics while creating thousands of designs in Ceramic Tiles & Gris Porcellanato & several models in Sanitary ware. china bangle Ceramics Bangladesh produces a very wide range of products in the Ceramic Range with products such as Ceramic Wall and Floor Tiles, Décors and Borders, Cladding etc. China Bangla Ceramics Bangladesh produces an extremely wide range of products in Gris Porcellanatoin several finishes suited for any ambience. Hundreds of models in Salt & Pepper; Soluble Salt, Glazed Porcelain, Polished Porcelain, Double Charge and other are part of the offerings. Also Rustic, 7Wooden, Slate, Step, Pavement tiles are exclusive in GP Product range. In Sanitary ware various models are produced in wash basins (mounted as well as pedestal types), bathroom sets (water closet & water tank), Counter and many associated accessories. Marble shades products, Single set (OASIS) are exclusive collection of product range. Moreover, Double flushing system, Jet flushing system, Soft closing Hinges, Spreader is the available exclusive accessories.	en_US
dc.description.abstract	In Chapter one, Where I give an introduction about my internship project. Here is where I explained the reason behind undertaking this project and have given an idea about the sources which I used to collect the data. In chapter two, I tried to provide the historical background of CBC. I also tried to give a clear insight about their mission, vision and corporate information. Chapter three, I tried to discuss about customer relationship process. Industry,market ,concept of customer In chapter four, I simply discuses about the way of maintaining customer relationship and what they provide for maintaining relationship with the customer. Compared to the other sector, ceramic manufacturers are paying heavily for gas. The industry is faced with a high import duty of 7.5 to 15% on certain ceramic raw materials in addition to the high value added tax (VAT) of 15% on goods produced.They are an export company of hundred percent, so that they try to produce what is taken from the ordered product.Return on equity, profit margin, return on assets were all negative, but all ratios begin to increase as they set up the packaging facility. And I end the report with some recommendations and conclusion on customer relationship management of CBC.	en_US
dc.language.iso	en	en_US
dc.publisher	Daffodil International University	en_US
dc.subject	Ceramics	en_US
dc.subject	Customer Relations--Management	en_US
dc.title	An Analysis on the Customer Relationship Management Practices of China-Bangla Ceramics Ltd.	en_US
dc.type	Other	en_US