Customer Relationship Management of VFS Global

Abstract

I got the opportunity to work in VFS Global as an Operation Officer from 28th January to till now. I had the opportunity during the program to get a closure look at the various activities of VFS Global. I have made this report based on my working experience at VFS Global. VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The organization manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments. The organization strives to consistently create a reliable and convenient experience for customers. In this report I have shown different aspects like a brief Introduction, Objective of the report, Background of the VFS Global History, Methodology, Limitation of study, Company platform, Product offering, VFS Global Vision, Mission, Values and activities undertaken like work related activity and other relevant activity. I have discussed about Customer Relationship Management process of this organization, how the organization maintain their security system for better service without any errors, how they manage overcrowd & some emergency situation. The VFS Global always tries to build intimacy with their customer by providing superior customer service. The organizations are very aware about their customer database & their documents. In this report I discussed how the organization receive customer complains & how they take action against the situations. Also I discussed how the organization always humble to find out their weakness and how they recovery any critical moments. VFS Global always tries to keep maintaining relations with their customer after customer service. Last of all I have given some suggestion about the challenges or constraints and also given some suggestion about the organization and their activity. Overall it is a very good experience to work with some nice people in VFS Global, and this working experience will help me in my other professional life. This work environment helps me to learn lots of things which will be very effective for the near future.