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An Appraisement of the Customers Satisfaction of Sonali Bank Limited
Paul, Utsha
Date:
2020-02-10
Abstract:
In the fact of a portion of Internship program for the Business Graduate students,
piece by piece of the students’ compulsion an organizational attachment. Journey of
attached with Sonali Bank Limited, that lessons has been pushed forward to
fulfill the internship intendment. During a specified period of internship, the students are
required to prepare a report on the organization from where he has done his internship.
This report provides an inspection of Sonali Bank Limited. Sonali Bank Limited
emerged as nationalized commercial bank in 1972, following the Bangladesh Bank order
no. 1972 (Po No. 26 of 1972). And the authorized capital of Sonali Bank ltd is taka 6000.00
crore and paid up capital is Taka 4530.00 crore.
The 2
nd chapter frame of mind corporate vision and mission, core values, ethical principles,
strengths, needs, brand, strategic objectives of Sonali Bank Limited (SBL).
The 3
rd chapter be contained in theoretical expression of their target Customer Satisfaction.
Customer satisfaction is the apprehend of the consumer that the end result of a business
goings-on is equal to or greater than his/her presumption.
The 4
th
chapter build in value judgment of customer satisfaction of Sonali Bank Limited.
The value judgment was done working Service Quality (SERVQUAL) Model.
The overview is carry on suspect (sample) those suspect the total general customers
subdivision.
The 5
th and 6th chapter posture the chain reaction of the study and some letter
of support. In this chapter will be mentioned the Findings and recommendations and also
the conclusion of this report.
Description:
In whole country banks play a determining role in remunerative sector. Early
banking system served mainly as depositors for funds, in the time the more
modern system has voluntary the supplying of credit their actual intendment. Banks
are economical institutions or financial integrant that collects capital from people
as credits. It also lends the capital as loans or advance to inquire against
some conditional ways for a certain period.
Sonali Bank was set down in 1972 under the Bangladesh Banks (Nationalization) Order,
through the amalgamation and nationalization of the branches of National Bank of Pakistan,
Bank of Bahawalpur and Premier Bank branches located in East Pakistan as far as the
1971 Bangladesh Liberation War.
When It was established, Sonali Bank had a paid up capital of 30 million taka.
In 2001, it’s authorized and paid up capital were Take 10 billion and take 3.272 billion by
agreement. Presently, it’s authorized and paid up capital is taka 10 billion and taka 9
billion by agreement the bank's reserve funds were taka 60 million in 1979 and taka 2.050
billion on 30 June 2000. In 2013, $250,000 was stolen from the bank by Cyber criminals
using the Swift International payments network. In 2016 the Bank signed an announcement
of Understanding with PayPal. Whereas PayPal Holdings Inc. is an American company
operating a worldwide online payments system that supports online money
transfers and serves as an anodic alternative to traditional paper methods
like checks and money orders.
And in the current situation they have lots of facilities for their customer
which is much beneficial and too easy for their customers’ regular life. Mr.
Ziaul Hasan Siddiqui is the Chairperson of Sonali bank. The total number of
employees of Sonali Bank is 17,965 and the Branches of Sonali Bank is
1224.
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