An Appraisement of the Customers Satisfaction of Sonali Bank Limited

Paul, Utsha

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dc.contributor.author	Paul, Utsha
dc.date.accessioned	2020-11-21T10:21:01Z
dc.date.available	2020-11-21T10:21:01Z
dc.date.issued	2020-02-10
dc.identifier.uri	http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/5115
dc.description	In whole country banks play a determining role in remunerative sector. Early banking system served mainly as depositors for funds, in the time the more modern system has voluntary the supplying of credit their actual intendment. Banks are economical institutions or financial integrant that collects capital from people as credits. It also lends the capital as loans or advance to inquire against some conditional ways for a certain period. Sonali Bank was set down in 1972 under the Bangladesh Banks (Nationalization) Order, through the amalgamation and nationalization of the branches of National Bank of Pakistan, Bank of Bahawalpur and Premier Bank branches located in East Pakistan as far as the 1971 Bangladesh Liberation War. When It was established, Sonali Bank had a paid up capital of 30 million taka. In 2001, it’s authorized and paid up capital were Take 10 billion and take 3.272 billion by agreement. Presently, it’s authorized and paid up capital is taka 10 billion and taka 9 billion by agreement the bank's reserve funds were taka 60 million in 1979 and taka 2.050 billion on 30 June 2000. In 2013, $250,000 was stolen from the bank by Cyber criminals using the Swift International payments network. In 2016 the Bank signed an announcement of Understanding with PayPal. Whereas PayPal Holdings Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an anodic alternative to traditional paper methods like checks and money orders. And in the current situation they have lots of facilities for their customer which is much beneficial and too easy for their customers’ regular life. Mr. Ziaul Hasan Siddiqui is the Chairperson of Sonali bank. The total number of employees of Sonali Bank is 17,965 and the Branches of Sonali Bank is 1224.	en_US
dc.description.abstract	In the fact of a portion of Internship program for the Business Graduate students, piece by piece of the students’ compulsion an organizational attachment. Journey of attached with Sonali Bank Limited, that lessons has been pushed forward to fulfill the internship intendment. During a specified period of internship, the students are required to prepare a report on the organization from where he has done his internship. This report provides an inspection of Sonali Bank Limited. Sonali Bank Limited emerged as nationalized commercial bank in 1972, following the Bangladesh Bank order no. 1972 (Po No. 26 of 1972). And the authorized capital of Sonali Bank ltd is taka 6000.00 crore and paid up capital is Taka 4530.00 crore. The 2 nd chapter frame of mind corporate vision and mission, core values, ethical principles, strengths, needs, brand, strategic objectives of Sonali Bank Limited (SBL). The 3 rd chapter be contained in theoretical expression of their target Customer Satisfaction. Customer satisfaction is the apprehend of the consumer that the end result of a business goings-on is equal to or greater than his/her presumption. The 4 th chapter build in value judgment of customer satisfaction of Sonali Bank Limited. The value judgment was done working Service Quality (SERVQUAL) Model. The overview is carry on suspect (sample) those suspect the total general customers subdivision. The 5 th and 6th chapter posture the chain reaction of the study and some letter of support. In this chapter will be mentioned the Findings and recommendations and also the conclusion of this report.	en_US
dc.language.iso	en	en_US
dc.publisher	Daffodil International University	en_US
dc.subject	Customer Satisfaction	en_US
dc.subject	Banks and Banking, Bangladesh	en_US
dc.title	An Appraisement of the Customers Satisfaction of Sonali Bank Limited	en_US
dc.title.alternative	Dhaka University Branch	en_US
dc.type	Other	en_US