Abstract:
The rapid development of Internet utilization has made it easy, and advanced online
purchasing within the international market; as a result, the range of online customers is
increasing extra than the variety of traditional clients. Customer participations are the
basis of each commercial enterprise's success, due to the fact without the consumer, no
enterprise can live to tell the tale or adapt with a trade that has been added by way of new
technology. E-Commerce allows clients to shop for products or services from a seller via
Internet with the use of e-commerce platform. Customers are the principle driving force;
hence, the sellers want to manage their customers. Evidently, Customer Relationship
Management (CRM) is a revolving manner in the course of which agencies have
interaction with their customers and their buying activities. This project “Design and
Development of an Online Shopping and Customer Relationship Management System”
offers detailed facts about various merchandise in different classes and deals with the
customer by way of making an agreement. This device turned into designed through the
use of Hypertext Markup Language (HTML), Cascading Style Sheet (CSS), JQuery, and
JavaScript; and its miles developed by using PHP, MySQL. This application system gives
the benefits which include saving the time, facilitating to purchase a product via online.
Comparing the product on the basis of the rate as well as making sure the security bridge
for the client. The authority or administrator can update their products via dashboard and
hold a relationship with customers by sending data approximately new merchandise and
different kinds of gives through electronic mail at any time.
