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Front Office Operation and Service Features of Haikou Marriott Hotel

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dc.contributor.author Rony, Md. Rabiul Awal
dc.date.accessioned 2020-11-28T07:25:46Z
dc.date.available 2020-11-28T07:25:46Z
dc.date.issued 2020-02-15
dc.identifier.uri http://dspace.daffodilvarsity.edu.bd:8080/handle/123456789/5152
dc.description Haikou Marriott Hotel is a flawless brand that has a place with Marriott International, named after Mr. John Willard Marriott, the Chairman and Chief Executive Officer (CEO) of Marriott International. Haikou Marriott Hotel is perceived and uniquely custom fitted as an upscale brand of lodgings The Salisbury -YMCA of Hong Kong. The most punctual history of Marriott began when Mr. J. Willard Marriott and his better half opened a root lager remain in Washington D.C back in the year 1927. The effective story proceeds by growing their undertakings into a chain of eateries also, presenting In-flite cooking which later turns into wonder in carrier ventures. They later opened the Marriott first lodging which is The Key Bridge Marriott in Arlington, Virginia. Their child was named as the present Chairman and Chief Executive Officer, J.W. (Bill) Marriott, Jr. what's more, it has driven the organization to staggering overall development. Today, Marriott International has around 3,150 housing properties situated in the United States and 67 different nations and territories. Marriott International is a gathering of brands that is notable for its one of a kind items and administrations offered everywhere throughout the world. Their item shifts from Full Service, Selected Service, Extended Stay and others. Marriott International is surmised capable with regards to their image, which is ensured extravagance and colossal experience both feasting's and remains. There are quantities of marks under the Marriott lead, each with possesses sort of style and custom-fitted to accomplish most extreme fulfillment. The following are the brands that Marriott International offers. en_US
dc.description.abstract The report is made with the objective to help you to understand the function of the front office team of the Haikou Marriott Hotel. The responsibilities of front office associates and how we are handling the guest request and complaints are the main focus of this report and main purpose. Throughout my internship period, I have learned about the psychology f the guest and treat them accordingly and Communicate with different divisions in a cordial and professional way. The report includes face to face interview, both primary and secondary information was analyzed to prepare the report. Haikou Marriott Hotel is a famous and uniquely custom fitted as a luxury brand and The Salisbury -YMCA of Hong Kong. The hotel is well equipped with various features and recreational facilities. The mission of the Haikou Marriott Hotel is “To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience.” The front office is known for its prime significance in perspective and fundamental nature of the business to sell the rooms. Some of the noticeable learning from during my internship period is receiving Phone calls from in-house guests, Giving Directions and providing knowledge about the hotel products, pick up and convey things from guests’ rooms or delivery, or get things done for guests, Make travel plans for touring. I have acquired knowledge about the Chinese luxury market and service standard, Chinese guests’ characteristics. At last, there are some recommendations for Haikou Marriott Hotel according to my knowledge and ways to overcome some frequent complaints from guests. en_US
dc.language.iso en en_US
dc.publisher Daffodil International University en_US
dc.subject Hotel management en_US
dc.title Front Office Operation and Service Features of Haikou Marriott Hotel en_US
dc.type Other en_US


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