Abstract:
The principal online assistance utilized a straightforward book based interface in which substance was to a great
extent text in particular and clients settled on decisions through an order brief. This permitted pretty much any PC
with a modem and terminal interchanges program the capacity to get to these content-based online administrations.
CompuServe kept on offering text-just access for those requiring it. Online administrations like Prodigy and AOL
built up their online assistance around a GUI and in this manner, not at all like CompuServe's initial GUI-based
programming, these online administrations gave a more powerful GUI interface. Early GUIbased online help
interfaces offered little in the method of itemized designs, for example, photos or pictures. Generally, they were
restricted to basic symbols and catches and text. A portion of the assets and administrations online administrations
have given admittance to incorporate message sheets, talk administrations, electronic mail, document chronicles,
current news and climate, online reference books, aircraft reservations, and internet games. Major online specialist
organizations like CompuServe likewise filled in as a path for programming and equipment makers to offer online
help for their items using discussions and document download zones inside the online specialist's organization.
Preceding the coming of the web, such help must be done either using online assistance run by the organization
and got to over an immediate telephone line.