Abstract:
I have got a great opportunity to complete my internship in the most renowned commercial
bank in Bangladesh, Bangladesh Commerce Bank LTD. As a Human Resource Management
student it was a great experience to me to work in Bangladesh Commerce Bank as an intern. I
am also very much thankful to all my mentors and supervisors who have helped to learn every
general banking methods, rules and regulations properly. In this report I have included all my
practical experience and learning along with company profile, mission- vision and company
structure. I have elaborately discussed the customer service and satisfaction level of Bangladesh
Commerce Bank along with the statistical research that I have got through my interview of
Employees. The questionnaires of my interview are attached in the appendix. I also added
reference from where I have taken all the secondary data about Bangladesh Commerce Bank
Limited. I hope this report will give everyone a brief idea about Bangladesh Commerce Bank
Limited’s Human Resource management practices level.
