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The overall purpose of this study is to explore how the customer facilitated by the E-Banking
services of Sonali Bank Ltd and their satisfaction level to figure out the drawbacks and advantages.
I made this report by the experience I have gathered from my learning period from Sonali Bank
Limited, Chandpur Branch.
This report focuses on e-banking services which are done based on the present scenario of
electronic banking. This report is divide into different parts and orders. The general overview and
background of the study, Are presented at the starting part of this report. Then provide an overview
of e-banking services in Bangladesh. Afterward, this report is exploring many departments,
management functions, and objectives. At the end of this report, some limitations came out with
problems. And recommendations are given in the latter part of the report.
E-Banking is the main point of discussion in this report. So, I discussed its diagnosis and necessity.
E-banking operation includes Funds Transfer, Bill Payment, Electronic Clearing Services,
Automatic payroll deposits, ATM, Local remittance from an account, Balance inquiry, Mini
statement, and so on. SBL newly introduced E-Wallet, A mobile-based app, and customers can
operate it by their smartphone and take advantage of real-time transaction needs like Fund
Transfer, Mobile Airtime Recharge and Bill Payments, et cetera. By Sonali Bank, E-Sheba apps
customer can open bank account staying at home and almost took every kind of banking experience
by this mobile apps. |
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