An Analysis of the E-Banking Services of Sonali Bank Limited, Chandpur Branch, Chandpur

Abstract

The overall purpose of this study is to explore how the customer facilitated by the E-Banking services of Sonali Bank Ltd and their satisfaction level to figure out the drawbacks and advantages. I made this report by the experience I have gathered from my learning period from Sonali Bank Limited, Chandpur Branch. This report focuses on e-banking services which are done based on the present scenario of electronic banking. This report is divide into different parts and orders. The general overview and background of the study, Are presented at the starting part of this report. Then provide an overview of e-banking services in Bangladesh. Afterward, this report is exploring many departments, management functions, and objectives. At the end of this report, some limitations came out with problems. And recommendations are given in the latter part of the report. E-Banking is the main point of discussion in this report. So, I discussed its diagnosis and necessity. E-banking operation includes Funds Transfer, Bill Payment, Electronic Clearing Services, Automatic payroll deposits, ATM, Local remittance from an account, Balance inquiry, Mini statement, and so on. SBL newly introduced E-Wallet, A mobile-based app, and customers can operate it by their smartphone and take advantage of real-time transaction needs like Fund Transfer, Mobile Airtime Recharge and Bill Payments, et cetera. By Sonali Bank, E-Sheba apps customer can open bank account staying at home and almost took every kind of banking experience by this mobile apps.