Abstract:
Radiant Pharmaceuticals Limited (RPL) is a pharmaceutical company based in Bangladesh. RPL
began its journey in 2005. Radiant facilitates technology transformation by establishing strategic
partnerships with international companies F. Hoffmann-La Roche Limited, Switzerland. Radiant
international partners are Sinoveda Canada Inc., Tianjin Talsy China, Exploration Horphag, and
Switzerland. Radiant is ISO 9001: 2008 quality certified by Orion Register Inc., USA and Roche
GMP Compliance. Currently, Radiant Technologies will be commercialized in SAARC, Africa,
the Middle East, Sri Lanka, Turkey and Syria, Botswana and Cameroon.
Numerous studies show that a company's long-term success is close to its ability to create and
retain valuable and satisfied customers, to adapt to customers and to change preferences. Customer
satisfaction is a key goal for many organizations. In order to measure the level of customer
satisfaction and take measures to improve it, a survey was conducted with the organization.
However, in order to improve the applicability of the results, several models must meet all such
measurement criteria. In any organization, customers have an important role to play in the
operation. Therefore, it is important to get high customer satisfaction. This is the spirit in which
the search for consumer satisfaction has begun. Through my research, I aim to pursue customer
satisfaction and rush with tips for further improving customer satisfaction design. In the report,
several comparisons were presented as models for the level of satisfaction of current consumers
and customers. Through the research process, I was able to think about my motives and the
sequence of design concepts. In research, the key is to show that consumers are satisfied with the
research conducted in the organization. During my internship I was allowed to work on customer
satisfaction procedures that can affect them when I hire services from the bank and from outside.
Throughout the research data, it shows how much of the change is not independent of addiction. In
addition, it provides an appropriate assessment of size, sex, age and other factors. A lot of data
were used for the functional evaluation. We use different graphs to present the data clearly. There
are also some limitations of further research. I tried a little in my report supporting all the practices
and practices of Radiant Pharmaceuticals Limited, finding weak points to withdraw them and do
something recommendations that can improve their status.
