An Evaluation of Customer Satisfaction Towards the Products of Radiant Pharmaceuticals Limited

Abstract

Radiant Pharmaceuticals Limited (RPL) is a pharmaceutical company based in Bangladesh. RPL began its journey in 2005. Radiant facilitates technology transformation by establishing strategic partnerships with international companies F. Hoffmann-La Roche Limited, Switzerland. Radiant international partners are Sinoveda Canada Inc., Tianjin Talsy China, Exploration Horphag, and Switzerland. Radiant is ISO 9001: 2008 quality certified by Orion Register Inc., USA and Roche GMP Compliance. Currently, Radiant Technologies will be commercialized in SAARC, Africa, the Middle East, Sri Lanka, Turkey and Syria, Botswana and Cameroon. Numerous studies show that a company's long-term success is close to its ability to create and retain valuable and satisfied customers, to adapt to customers and to change preferences. Customer satisfaction is a key goal for many organizations. In order to measure the level of customer satisfaction and take measures to improve it, a survey was conducted with the organization. However, in order to improve the applicability of the results, several models must meet all such measurement criteria. In any organization, customers have an important role to play in the operation. Therefore, it is important to get high customer satisfaction. This is the spirit in which the search for consumer satisfaction has begun. Through my research, I aim to pursue customer satisfaction and rush with tips for further improving customer satisfaction design. In the report, several comparisons were presented as models for the level of satisfaction of current consumers and customers. Through the research process, I was able to think about my motives and the sequence of design concepts. In research, the key is to show that consumers are satisfied with the research conducted in the organization. During my internship I was allowed to work on customer satisfaction procedures that can affect them when I hire services from the bank and from outside. Throughout the research data, it shows how much of the change is not independent of addiction. In addition, it provides an appropriate assessment of size, sex, age and other factors. A lot of data were used for the functional evaluation. We use different graphs to present the data clearly. There are also some limitations of further research. I tried a little in my report supporting all the practices and practices of Radiant Pharmaceuticals Limited, finding weak points to withdraw them and do something recommendations that can improve their status.