Abstract:
Nowadays Covid 19 is a curse all over the world it brings to a close all over the world
activates. To test covid 19 Bangladesh government take some strict step peoples to stay in
their home to save not only his life but also others. To prevent covid 19 government issues
some private health care to test the virus and Praava is the first private health care that has
been getting approved. The study is based on customer perception, employee perception, and
my personal experience as well. Over 1800 people systematic sample is 30. Take their opinion
over questionnaires and personal interviews. The findings of this paper are remarkable, the
highest number of people who like their services have experienced more than their
expectations. Their customer satisfaction strategy is also significant and it changes the
overview of health care services. They are providing quality services at an affordable price.
Customer satisfaction is a physiological term because every person has their point of view to
judge. The services Praava offers during testing Covid 19 are significant. The result of this
study indicates Praava Health care has more probability to provide quality services while
testing and collecting a sample of Covid 19. They have enough scope and opportunity to do
so.
