Abstract:
Efficiency is Our Strength is the motto of Mercantile bank Limited (Tagline as Banglar Bank)
for the mission to provide corporate and consumer services through extensive financial
inclusion in rural and urban areas of Bangladesh. Mercantile Bank limited was established on
2
nd June, 1999. This commercial bank has been doing a great in the banking industry of
Bangladesh. In the year 2019, Loans & Advances was Tk. 236,890.45 Million, Net Interest
Margin (NIM) was 3.12%, Net Profit after Tax was Tk. 2,175.50 Million, Non-performing
Loan (NPL) Ratio was 4.86%, Non-Interest Income was Tk. 4,575.36 Million, Total Assets
Tk. 316,363.47 Million, total Deposits was of Tk. 262,961.05 Million, Import was Tk.
184,650.00 Million, and Inward Remittance was Tk. 35,239.10 Million.
Mercantile Bank Limited has started Islamic banking in the year 2020 with the objective to
prefer Islamic Shariah based Banking and committed to Islamic lifestyles in the perspective
of Bangladesh. They have for the first time Islamic Banking 10 (ten) selected branches and
gradually, it will be extended to all over the country through MBL's Branch network and so
on.
They have introduced their Online ACR for digitally managing their employees and
supervising their people. I will cover the employee management of this Bank in different
angles such as how the top management provide guidelines to their employees, the business
etiquette, code of conduct for maintaining communication with employee and employer,
between customers and other stakeholders, strategies of delivering proper services by
identifying the exact cause of the matter, flexible complaint management cell for properly
delivering the services to the complaint Customer, organization of training and development
for personal and professional qualification improvement, technology know how of
employees, adaptation strategy of employees of this Bank, practices of organizational
citizenship behavior among all employees of the bank, complying the rules and guidelines of
Bangladesh Bank, file management strategy of different regulatory bodies and employee
compensation plans of MBL.
