People Management Procedure of Mercantile Bank Limited

Abstract

Efficiency is Our Strength is the motto of Mercantile bank Limited (Tagline as Banglar Bank) for the mission to provide corporate and consumer services through extensive financial inclusion in rural and urban areas of Bangladesh. Mercantile Bank limited was established on 2 nd June, 1999. This commercial bank has been doing a great in the banking industry of Bangladesh. In the year 2019, Loans & Advances was Tk. 236,890.45 Million, Net Interest Margin (NIM) was 3.12%, Net Profit after Tax was Tk. 2,175.50 Million, Non-performing Loan (NPL) Ratio was 4.86%, Non-Interest Income was Tk. 4,575.36 Million, Total Assets Tk. 316,363.47 Million, total Deposits was of Tk. 262,961.05 Million, Import was Tk. 184,650.00 Million, and Inward Remittance was Tk. 35,239.10 Million. Mercantile Bank Limited has started Islamic banking in the year 2020 with the objective to prefer Islamic Shariah based Banking and committed to Islamic lifestyles in the perspective of Bangladesh. They have for the first time Islamic Banking 10 (ten) selected branches and gradually, it will be extended to all over the country through MBL's Branch network and so on. They have introduced their Online ACR for digitally managing their employees and supervising their people. I will cover the employee management of this Bank in different angles such as how the top management provide guidelines to their employees, the business etiquette, code of conduct for maintaining communication with employee and employer, between customers and other stakeholders, strategies of delivering proper services by identifying the exact cause of the matter, flexible complaint management cell for properly delivering the services to the complaint Customer, organization of training and development for personal and professional qualification improvement, technology know how of employees, adaptation strategy of employees of this Bank, practices of organizational citizenship behavior among all employees of the bank, complying the rules and guidelines of Bangladesh Bank, file management strategy of different regulatory bodies and employee compensation plans of MBL.