Abstract:
This report entitled to “Internship on affiliation report on operations & maintenance (O&M) at
teleservices. I have completed my internship as an assistant of a network operation team at
Mango Teleservices Ltd. Worked as a part of the service and support center team. Assisting the
service and support team with their daily activities, receiving customer complaints, opening
trouble tickets, taking necessary steps to solve the issue, updating customers with latest updates
about their problem etc. Worked on different technology based business segments of mango
teleservices ltd such as IIG, ITC, ISP. Network monitoring analyzing network alarms to resolve
faults quickly. IP routing, OSPF, BGP configuration and route manipulation. Configuring and
maintaining stability of network equipment Router, Cisco MIKROTIK, Switch, CIENA Mux,
TEJAS, CIENA. What could be the correct solution for the classification of a new network host
and Wi-Fi network and the technique of how to geography an access point, Switches, Router
and how up a Network. This internship report is largely representing the offloading procedure
based on Network Deployment and Network Security. The main purpose of this report is to get
practical experience by observing Computer Networking, Network devices, Network Security,
Server Connection access networks at Operation & Maintenance technology ltd and Deploying
in different organizations. Working with different types of a vendor like Cisco, Aruba,
NETGEAR, etc. This internship report largely represents the offloading procedure based on
network development and network security.
