Affiliation Report on Operations & Maintenance(O&M) at Teleservices

Abstract

This report entitled to “Internship on affiliation report on operations & maintenance (O&M) at teleservices. I have completed my internship as an assistant of a network operation team at Mango Teleservices Ltd. Worked as a part of the service and support center team. Assisting the service and support team with their daily activities, receiving customer complaints, opening trouble tickets, taking necessary steps to solve the issue, updating customers with latest updates about their problem etc. Worked on different technology based business segments of mango teleservices ltd such as IIG, ITC, ISP. Network monitoring analyzing network alarms to resolve faults quickly. IP routing, OSPF, BGP configuration and route manipulation. Configuring and maintaining stability of network equipment Router, Cisco MIKROTIK, Switch, CIENA Mux, TEJAS, CIENA. What could be the correct solution for the classification of a new network host and Wi-Fi network and the technique of how to geography an access point, Switches, Router and how up a Network. This internship report is largely representing the offloading procedure based on Network Deployment and Network Security. The main purpose of this report is to get practical experience by observing Computer Networking, Network devices, Network Security, Server Connection access networks at Operation & Maintenance technology ltd and Deploying in different organizations. Working with different types of a vendor like Cisco, Aruba, NETGEAR, etc. This internship report largely represents the offloading procedure based on network development and network security.