Abstract:
Customers are heart of any business and Customer Relationship Management (CRM) is a
very import tool for customer centric modern business. Odoo as the most popular OpenSource ERP System, its CRM is very robust, flexible and offers lots of options. CRM is a
process in which a business or other organization administers its interactions with
customers, typically using data analysis to study large amounts of information. In this
internship, I tried to implement and customize the Odoo CRM application through learning
the python coding language and PostgreSQL database. In this project CRM for a real
business was studied and implemented - and through the process business process and
development was learnt.
