Abstract:
In terms of net assets, Janata Bank Co., Ltd. (JB) is the second largest commercial bank with
901 branches and is wholly owned by the government of Bangladesh. The bank’s mission is
to actively participate in the country’s socio-economic development by operating a
commercially sound banking organization. After Bangladesh became independent in 1971,
the former Union Bank Co., Ltd. and Union Bank Co., Ltd. were immediately nationalized
and renamed Janata Bank.
As the first-generation nationalized commercial bank, Janata Bank Limited has established a
milestone in Bangladesh's banking industry. The bank expanded its business to provide
customers with diversified products and high-quality services. Its high-quality products and
services have enabled customers to continue to succeed in the past 37 years. After completing
the internship at the main branch of the Janata Bank Limited branch (Shyamoli), an
internship report was compiled based on the customer satisfaction of the Janata Bank Limited
Shyamoli branch. In the introduction, the background of the research, the scope of the
research, the provenance and limitations of the report are described. In the literature review
part, the service quality dimension model (the report questionnaire is based on the elements
of the model), describes the research goals and methods.
In the organization part, the historical background of Janata Bank is introduced. The bank
conducts business through its headquarters and local offices in Dhaka and 901 branches in
Bangladesh. Janata Bank introduced various types of services, such as J-CAS services,
Locker services, and many other human welfare services. They also provide different types of
loan programs, such as agricultural plans, commercial loans, house construction,
small/handicraft industries, and large/medium-sized industries. The learning section will also
outline the customer satisfaction and management aspects of Janata Bank. When it is found
that Janata Bank Ltd customers are experiencing problems and their satisfaction levels are
essentially inconsistent, it is necessary to analyze customer data and measure the customer
satisfaction levels of existing customers. There is confusion in the opinions of others and
ultimately their overall views. The dispersion can draw specific conclusions on the level of
satisfaction, as well as a complete understanding of the entire scene.
