Abstract:
The recent covid-19 pandemic adversely affected several businesses
especially the hospitality industry that provide pleasurable and emotional services
to different categories of customers across the globe. Based on this global turbulence,
some hospitality businesses laid-off some of their valued employees as a result of
their weak dynamic capability to withstand the aforementioned disruption. It is
based on this premise that this study investigates the effect of organisational
learning on dynamic capability of hospitality business with specific focus on
accommodation sector in Sub-Saharan Africa using cross-sectional survey
design. Target population for the study is made up of sixty four-star hotels that are
registered with Enugu State Ministry of Culture & Tourism, Nigeria. Fifty
four-star hotels were selected using simple random sampling. Two hundred and
seventy two participants were drawn from the hotels with sample size of one
hundred and sixty-one. Questionnaire was used to collect data from the participants
while formulated hypotheses were analysed with linear regression. Finding from
the study revealed that organisational learning has positive significant effect on
dynamic capability of hospitality businesses under study. Thus, the study
concludes that organisational learning measured in terms of exploratory and
exploitative learning enhances dynamic capability of hospitality businesses being
investigated. Further study with statistical evidence is encouraged in different
industries and regions of the globe.
