Abstract:
DCL CRM-360 is a web-based application that will use to maintain the relationship between the
customers and the organization. DCL CRM-360 system will help a company to improve the
connection with current customers. This system is able to attract new consumers and regain lost
clients. This system is connected to a software system that makes it easier to gather, organize, and
manage information about the consumer. Without proper tracking of the relationship with the
customer, it will be a little hard process to expand the business or company. This system will help
organizations understand more about their consumers, such as who they are and why they purchase
your products, as well as buying patterns. This system may potentially give a competitive
advantage if it is used effectively.
