An Evaluation of the Customers' Satisfaction With the Financial Services of Jamuna Bank Limited

Abstract

The report is the outcome of a three-month internship at Jamuna Bank Limited, Tongi branch. On my way to completing my internship, I learned about several banking functions and everyday banking procedures. Jamuna Bank Limited is an unique generation of bank. It is committed to providing high-quality financial services/products that will help the country's GDP grow by stimulating trade and commerce, ramping up industrialization, increasing exports, creating job opportunities for educated youth, alleviating poverty, raising the standard of living of low-income people, and ensuring the country's long-term socio-economic development. Jamuna Bank Limited is a well-capitalized bank, with Tk.1600.00 million in authorized capital and Tk.390.00 million in paid-up capital, respectively. As of June 30, 2005, the bank's Paid-Up Capital was raised to 429.00 million, and its total equity was 725.00 million. Currently Jamuna Bank Limited has 123 branches spread throughout 41 Bangladeshi districts. Jamuna Bank Limited is a bank created by a group of local businessmen with a solid reputation in the country's trade, commerce, industry, and commerce. In a variety of ways, the bank promotes trade, commerce, industry, and the country's general business. To ensure long-term growth, a reasonable return, and a contribution to the country's development through a motivated and professional workforce, the Bank is committed to meeting the diverse needs of its customers by offering a wide range of products at a competitive price, utilizing appropriate technology, and providing prompt service. The Bank is managed and maintained by a team of highly educated and professional individuals with diverse financial and banking experience. The bank's management is always trying to understand and anticipate the demands of its clients. The banking business climate is constantly changing; thus, it is the bank's obligation to devise strategies and new products to keep up. In only two years, Jamuna Bank Ltd. has made enormous strides. The bank has already established itself as one of the most reputable service providers.