NAGORIK-Web Application for Complain Management

Abstract

In contemporary civilization, there is no efficient direct connection between the state and the citizens for problem solutions. This online application is presented as a solution to their problems by conveying complaints to the state. It will allow ordinary citizens to submit their concerns and problems to municipal officials, as well as municipal authorities to resolve the matter in a timely manner. It serves as the interface for filing a complaint and following up on it, and it also includes a complaint module for uploading text material including the complaint. This system has a feature that is if the councilor will not respond then the issue will be forwarded to the state governor. In the common scenario of a developing country, most of the state governments are corrupt, they don't provide the basic facilities to their civilians. Civilians are trying to communicate with municipalities by physical application or letter but most of the time the corrupt authorities don't care about their attempts. This system can reduce the issue. It will be a pair to pair blind process, and the mayor and councilor will be responsible for that. Through this system, higher authorities will be monitoring local government activities. We think this management system will be changing our conventional path.