Operational Procedures and Guest Satisfaction of Food and Beverage Service Department at The Renaissance Dhaka Gulshan Hotel

Abstract

The internship report gives a brief observation of the Renaissance Dhaka Gulshan Hotel during the six-month internship. But both of are equally important. The report is divided into several sections based on the supervisor's report Instructions. The goal of study is to build abilities via knowing about different areas of organization. In Bangladesh, there are only a few five-star hotels. They could lead the organization easily. The Renaissance Dhaka Gulshan Hotel is one of Bangladesh's five-star hotels. It is mostly a business hotel rather than a pleasure hotel. The majority of Renaissance Dhaka Gulshan Hotel's customers are business professionals that stay here to attend crucial business meetings. So, in order to please the guests, the hotel's key assets are its rooms and restaurants. The research would include information on the company's history, as well as a focus on consumers, listening to client needs, and other service-related activities. Every time renaissance Dhaka Gulshan Hotel tries to improve their quality and bring new ideas to them. This study allows us to get mastery of bookish information through a realistic and grasp the differences between the two techniques