A Case Study on Customer Satisfaction Towards Online Banking in Bangladesh

Abstract

In the technological era of today. Every task in daily life is considerably simpler than it was in the before. Technology has made everything computerized. Banking is also the one from all of them. Technology has resulted in many improvements in the banking industry. Every task in the banking sector is digitized, from account opening to money transfers through e-banking, eliminating the need for customers to visit banks and wait in long lines. This makes work for both customers and banking institutions easy, efficient, and quick. E-banking also encourages competition among banks to offer their customers better services and draw in a growing number of customers. This study aimed to explore the moderating result of these customers' faith in online banking services on customer satisfaction. Additionally, the goal of this study is to measure overall consumer satisfaction. Every organization's most difficult duty is ensuring customer pleasure. This paper attempted to determine the level of customer satisfaction. 500 randomly chosen and conveniently placed individuals are surveyed to achieve this. To analyze the data it was used Matplotlib for plotting and visualization and use VS Code as an Editor. That result of the research is shows that Security, Online Bill Pay, Fund Transfer, Any time anywhere use, Web Design, Convenience and speed are directly related to the Customer Satisfaction towards Online Banking in Bangladesh.