Abstract:
This report is the outcome of an internship journey with a dynamic IT and ICT team in an
INGO who deal with lots of problems and solutions every day. Apart from the regular IT
support and service, there were a significant number of opportunities to explore their various
people centric activities since they work as a charity organization. The core IT team is mainly
focused in ensuring the IT service and support for the staffs where the ICT is fully engaged in
inventing appropriate technologies for easing life of the beneficiaries. The most important part
of this internship was to see the combination of IT and ICT in a same place where people with
different technical domain, skill, and culture work together. Diverse services like, on-perm
server to Azure Cloud, CISCO Router and Switch, Microsoft 365, Microsoft Intune, Mikrotik,
Cisco VPN, SUN accounting system, Project and Award Management System (PAMS), BYB,
Microsoft Dynamics, HRM System, Online Inventory, Zoom, Microsoft Teams, Microsoft
SharePoint, Customized applications for ICT, Krishi Call Center, etc. – a huge number of
activities floated there which was an outstanding experience to see them running. This report
is also intended to capture some soft skills of the IT staffs to work as a team and lead a team in
effective and efficient way.
