Computer Network & It Support

Abstract

This report is the outcome of an internship journey with a dynamic IT and ICT team in an INGO who deal with lots of problems and solutions every day. Apart from the regular IT support and service, there were a significant number of opportunities to explore their various people centric activities since they work as a charity organization. The core IT team is mainly focused in ensuring the IT service and support for the staffs where the ICT is fully engaged in inventing appropriate technologies for easing life of the beneficiaries. The most important part of this internship was to see the combination of IT and ICT in a same place where people with different technical domain, skill, and culture work together. Diverse services like, on-perm server to Azure Cloud, CISCO Router and Switch, Microsoft 365, Microsoft Intune, Mikrotik, Cisco VPN, SUN accounting system, Project and Award Management System (PAMS), BYB, Microsoft Dynamics, HRM System, Online Inventory, Zoom, Microsoft Teams, Microsoft SharePoint, Customized applications for ICT, Krishi Call Center, etc. – a huge number of activities floated there which was an outstanding experience to see them running. This report is also intended to capture some soft skills of the IT staffs to work as a team and lead a team in effective and efficient way.