Recreate Bangladesh Railway "E Ticket Service" System

Abstract

Bangladesh railway provided ‘e – ticket service’ through third party system and third party service provider does not follow the standard service requirement. Railway ‘e – ticket service’ need to be improved in ui ux both side and some other usability service need to be include in the railway service system. So, here recreates the service system for mobile and add usability service with proper Ui Ux research may bring to the attention of the appropriate authorities. Recreating railway “E ticket service” system can provide better user friendly eco system. In railway e - ticket service system every service has to be proper motive and clarification. The purpose of the project is give user proper freedom to operate service on own, can flexible or reschedule train journey, cancel ticket through online system. If cancelation comes under refund policy, user can refund through online or also can get refund outside but user need to take refund slip from online. Current railway ‘e ticket service’ user interface ui design bit noise user gets distract easily or could not find any train or service details, lack of information loose attention of the new users. Rescheduling ticket, ticket cancel process and refund process are missing in online system. Those are still work on manually that hart user satisfaction. Missing proper terms & condition guideline and lack of insufficient refund policy rules & regulation. These problem shows that current system doesn’t follow proper user research and users actual need from the system. Railway service need to attract peoples of different classes or professions and for engaging more user in system need to focus on user friendly experience that can provide enough freedom to the user to operate the system and reschedule travel date, cancel ticket and get refund properly. If user’s ticket cancelation process response does not violate railway terms & condition and refund policy’s proper instruction. Using cross-sectional research and ux ui design an analyzing traditional step by step method was used. Minimalistic user interface and well explained can operated easily. User experience research done perfectly, user does not need to help any from third party