Abstract:
This is about the experience as a “Front Desk Executive at First Security Islami Bank Ltd, Birulia Branch, Savar, Dhaka”, where the information is provided based upon my experience of three months internship program in this bank. The report attempts to show the summarized picture of General Banking Department of First Security Islami Bank Ltd. The aim of the study is to evaluate the system of Front Desk activities at First Security Islami Bank Ltd. This report will focus on Front Desk activities of this Bank. Since they are standing in good position among the private banks, their overall strengths and weakness, objectives and goals will be cross examined for analysis of the fact that how they were in the past and how they will be in future. The objective of this report will be to determine how well First Security Islami Bank Limited is satisfying the employee. Lastly, the finding will be examined to prescribe a set of specifies recommendations to improve the overall service quality according to employee expectation and also to solve the existing problems in the whole organization level.
